Maker Faire Kansas City would not be possible without the help of our community of volunteers – you help us with every piece of the Faire from the set-up to the breakdown and everything in between. We welcome anyone that is interested in the Maker Movement to help and we thank you for your help and support!
A Maker Faire Kansas City Volunteer is someone who sees the value in being a part of the Maker Movement and the important place Maker Faire has in that Movement. Volunteers are willing to lend a hand where needed, is flexible, eager to work, and is well versed on all things Maker Faire.
You must be at least 18 year old to participate alone. If you are younger than 18 years old, and older than 16 years old, you can participate alone, but must have an additional permission slip submitted BY YOUR PARENT/GUARDIAN. Minor Volunteer Release Form. If you are younger than 16, and older than 13, you must have a PARENT/GUARDIAN ONSITE.
Basic customer service requires an acknowledgement as soon a customer enters– whether you will be ready to provide service in one minute or twenty. An acknowledgement says “I’m glad to see you and value your business. We will help you as soon as possible. Thank you for your patience.” A little appreciation goes a long way.
The following are three ways to “check yourself” to give outstanding customer service:
By just applying these customer service three techniques, you will produce happy customers, increase customer satisfaction, master customer retention, and make your job as a customer service expert so much easier.
Honesty is the Best Policy
Integrity – Be honest and own up to your mistakes. Communicate what you plan to do to change or prevent the same mistake from happening again. Don’t be fooled into believing that a regular ‘mea culpa’ will get you off the hook. At some point the plan to fix the problem must take effect!
Being Effective in Your Position at Union Station
In conjunction with what you have learned above, please remember the following about volunteering at Union Station:
You may want to bring a sun hat and sunscreen, as some assignments may be outside. Wear comfortable shoes. We will provide some snacks and meals pending your volunteer commitment.
All volunteers will receive daily parking vouchers in advance. These parking vouchers must be presented upon entrance into the Union Station Parking Garage.
Volunteer Packet Pickup will be at the Information Booth at Union Station Monday June 18th – Thursday June 21st, 10:00am – 5:00pm and Friday June 22nd, 9:00am – 7:00pm in the Chamber Boardroom (1st floor, southeast corner of Grand Hall) You can come any time during those hours to pick up your Volunteer Packet.
**If you need to come some time outside of those hours, please contact Stacie Moody, Volunteer Engagement Supervisor.
Parking Instructions for when you arrive for your shift.
If you didn’t attend an orientation and need to pick up a packet, please follow these instructions prior to parking.
Upon arriving at Maker Faire: